Yes Catalogue Unregulated Complaints

Complaints Policy

We always endeavour to treat our customers fairly and deliver a high level of service in all areas. If for any reason you are unhappy with the service provided, we would encourage you to discuss your concerns with us.

If you are unable to resolve the matter by speaking to us, or if you would prefer your complaint to be dealt with by someone else, you can raise your concerns with our dedicated complaints handling team by:

• Sending a letter to: Complaints, Yes Catalogue Limited, Jordan house, Hall court, Hall park way, Telford, TF3 4NF.
• Sending an e-mail to: complaints@yescatalogue.co.uk; or
• Calling us on: 03333440931 between the hours of 9:00 am and 17:30 pm

In order to assist us in dealing with your complaint fully and as quickly as possible please ensure any communication you send us contains as much detail about your complaint as possible. You should ensure you include your order number, your full name, address and details of how you would like to receive your response.

We endeavour to acknowledge all complaints within 3 working days of their receipt.

We aim to send you a Final Response within 4 weeks of the receipt of your initial complaint and we are obliged to send this within 8 weeks. If we are unable to provide you with a Final Response within this period, we will:

i) Inform you and let you know when you can expect one;

ii) Let you know why we are not in a position to send one;